how to cancel regus membership how to cancel regus membership

Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Can I roll any unused coworking and office days into the next month? Please remember that the retainer is refundable at the end of your agreement. how to cancel regus membership/account? The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Try ipostal1. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. If you refuse to pay their bogus invoices they will send you to collections. Remember that I need to escalate this and if I escalate this it will not be approved.". I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. They are real scum bags. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that To my horror, the contract sent was being auto renewed without my consent. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I await their reply. Cookies Policy But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Global Customer Service at Spaces. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report No refund/credit if less than 10 days. Best, Lorraine Brule Global Customer Service at Regus Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Blue membership is free and includes only the discounts. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Note- they are similar to Spirit Airlines. Can I change my membership after Ive signed up? !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Its an automated process. Yes. I didn't know if the transaction actually went through. Kind regards, See real-time availability and secure your desk or office on the day or on the move. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Hi Ryan, Customer service left me on hold until the company closed then hung up the phone. Well be happy to accommodate. This company responds to reviews on average within 3 days. This is also very unfair as we are paying for an office that we are not using because of the heating. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Turned up at 450 Bath Road, Heathrow. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Lorraine Brule After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Without further options, I contacted my credit card company and they put a stop on the payment. Regus membership gives you access to workspace in thousands of locations around the world. If you need further support, please feel free to contact our team member who is in touch with you. They are thieves and scammers! Meeting Room Rental | Conference Rooms For Rent - Regus Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We have checked and cannot find any payment details set up in your account. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. They reference their terms and conditions and just continue to charge me month after month. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). I believe you must provide a 3-month notice (read your agreement). Are there other similar companies to regus that are less expensive or better? Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. Office & Coworking Memberships | Regus For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Let us find the workspace that`s right for you and your team. All our agreements automatically renew before their term finishes for an equal length to the previous one. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Best regards, The answer is: it depends who you ask. I found someone. We may have received incorrect data. We can assure you that our teams are always happy to help. We understand that you'd have appreciated greater notice. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. My expressed intention was to rent space for 1 month and for a quoted price of $650. 1. This does not apply to contract's renewal or expansion. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. It is clean and smart and well organised. Their automated system was charging me for a service their system just added to my account. Michelle Spire According to the contract terms, the last date of my membership with you is on {the date}. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Assistant Global Customer Service at Regus. She advised me to consult the Agreement, which I did. I was using virtual office space. We apologise if for any reason you didnt receive these reminders. Hi Dr. Carrie Jaffe, thank you for getting in touch. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Regus received the letter and allowed me to cancel my agreement with them! So I had the opposite problem. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. This review was chosen algorithmically as the most valued customer feedback. CONSUMER BEWARE! Your local team are always your first point of contact. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Our invoices are payable no later than on the 15th day of the month. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream {Contact Details}. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow endstream endobj startxref Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] We appreciate your business. I would like you to please confirm the receipt of the letter and the cancellation. She said it reverts to a month-to-month, but to review the Membership Agreement. Can I meet clients or bring a guest into a Regus business lounge? For clarity, you were also charged a retainer top up. ive been trying to get my money back ever since. Do not do business with this company. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Thank you, Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Its a very common part of a business when providing goods or services to customers and then not receiving payment. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Make it brief, not elaborate. Please note that depending on your email provider it may take a few minutes . First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. How do you update your credit card details? Prior to any renewal, our customers receive courtesy email reminders. Requesting your refund is easy. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Find another option. We found a responsible person where we inform her about the problem. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Did yours get refunded? It is just because of the nature of my job. I would like to request you to cancel my membership with you kindly. However, we also have a business to run and cannot cancel signed agreements. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Is a Regus Gold Membership a Worthwhile Elite Benefit? They are scammers, and incredibly dishonest. Hard revenue focused. Best regards,Michelle Spire. Unfortunately not. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. DO NOT TRUST THESE FRAUDSTERS! i want to cancel they said i cannot. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Furthermore, it's our goal to make this an efficient yet very simple process. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Otherwise why would so many victims protest about this company? They sited the non renewal clause but I have no copy of the contract in my account. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Then makes an excuse! the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. This is for your convenience and in order to avoid any unwanted interruptions in service. If we . they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Interested in a new product or service? Doing so will take you to a sign-in page. Youll be billed each month. How many days access a month do I get with my membership? You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Products used:I signed up for a virtual office space. We pay those as well. I had an error with their billing department which was 100% their fault. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . This is a very unprofessional way of handling the situation as this concerns health and safety. And, therefore continuing the membership is not possible anymore. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. DO NOT BE FOOLED BY UPFRONT LOW PRICING. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Meet in any city. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. The company left an official comment on this complaint. At the end of your contract, they will automatically renew you without a signature and without consent. Create an account to follow your favorite communities and start taking part in conversations. I entered card for both. Michelle Spire I couldnt see your email address or Regus account reference in your message. I had expected to be required to pay for 3 months through 2/28/22. And that`s why I decided to write this post because. Your email address will not be published. So, I don't think there won't be an issue with it. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office Regus Online Account 0 Then get in touch with our team to make your next move. Press question mark to learn the rest of the keyboard shortcuts. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). Have a question or issue with your current products and services? You can only revoke a membership attached to an active class. Mailforwarding, Hi Martin, Your days must be used within the month they are allocated. Date of experience: February 19, 2023. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Kind regards, If travelling as a couple do we need 2 memberships? Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. They answered us and asked us to show them an email we had sent with the specifications of the machines. Were clear about this from day one. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Or you can upgrade at any time. You can reach out to them by raising a query via the online account (help section). We are a seasonal business and up until this year it worked for us. 1. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. How do I revoke a membership I sent? - Ramsey+ For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. It was a nice experience with the club. I have had no regrets having my office here and am committed to staying with them. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. If your home club is open, your best source of billing or membership information is to contact them directly . Make it brief, not elaborate. I understand that youre disappointed, and Id like to help. I am surprised that youre now challenging this known process. I have been charged for restoration fees even though the office was not restored at the time of my move in. Regus Online Account. I refused to pay for a service that their system just added to my account until this issue was resolved. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Move out, and move on. The company left an official comment to this complaint. Paid for parking online and have now received parking ticket from private company. From,Hedy GreeneAp. Today Sandra replied to my messages on both message boards and via email. They charged us for three months after we cancelled in August. Our membership options give you the flexibility to choose how, when, and where you work. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Michelle Spire its auto renewed. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. The best guides, deals and tips for more frequent flyer points in Australia. Horrible Customer Service and Billing Practices! A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Please email me at Lorraine.brule@regus.com with your company name and details. Melaleuca: The Wellness Company No staff available for contacting on the event day. Thanks again for your comments which help us improve. Its clear from reading your comments that the main reason for your review is that of your agreement. She at least implied that Hannah`s use of the printer was a nuisance. They are so disorganized that they are billing for both accounts. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. What steps can we take to get out of this contract and prevent them from suing us for the rental? Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. [Resolved] Regus Review: Termination of membership agreement Ts and Cs apply. Tip for consumers:Stay away from this company!!! This is not the case. Askcenter staff for availability and pricing. If it has been longer than 30 days, please get in touch so we can investigate further. Thank you for setting up this process for me. Assistant Global Customer Service at Regus. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Looking forward to getting your confirmation receipt. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Book on the day or in advance via the app. All agreements end on the last day of a calendar month. I have received a GBP14.75 charge after registration. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Deplorable behavior by Dr. Carrie Jaffe. Coffee/Tea - $35 per month I will be taking legal action if this is not returned within 28 days (31/03/2023). Sometimes they don't see my payments and kick me out of the system. This will ensure the agreement ends at the end of the agreed term and will not renew further. Its an automated process. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. The furniture they provided had locks on some of them and the staff had no idea where the keys were. Lorraine Brule That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. It is also worth checking that our emails are not landing in your spam folder. It should have been very easy to secure me as an advocate for the company. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If not, let us think for a moment about the case law. And, therefore continuing the membership is not possible anymore. Welcome. Passes purchased in this way are non-transferable and not changeable. The payments have since been sent to . Can I use a business lounge if I have a coworking or a private office booking on the same day? Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Advice STAY AWAY, Products used:Virtual office I have now joined acquire and Regus. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We would like to confirm that your concern is since been resolved as per the details shared with you. Im sorry if you felt the need to escalate this. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them.