Masks are now mandatory in airports, train stations and other ports of travel. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Always free! We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. We will try to reach you again as soon as we can. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Coronavirus FAQ | StudentUniverse On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Your order constitutes an offer to buy a product. Our agents will give you full details of the itineraries before you book. Studentuniverse Refund Policy Promo Code : r/BeamOffers COVID-19 - My Flight is Cancelled: Do I Get a Refund? When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. If you require your confirmation email to be resent please contact us. We thought so! Anyone can book with us, just not everyone will be able to get access to special discount student fares. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. Refund Policy. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. We know, its very confusing! Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. First, visit the link for Studentuniverse Refund Policy Coupon Code. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Your home country and destination country will likely have travel requirements. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Please allow adequate time to obtain any such advice or documents. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Additional costs are your responsibility. Prices are per person and inclusive of tax unless otherwise indicated. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Please check your applicable loyalty program for the specific terms of your membership. DONT BUY REFUND POLICIES. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Specified hotels may offer student discounts. We are a Member of ABTA, membership number W325X. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. You will be given immediate feedback on whether the code worked and if not, why. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Save your details for a quick and easy checkout process. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Studentuniverse Reviews | Read Customer Service Reviews of Please refer to your airlines policy for more details on when your credit has to be used by. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. comments . No need to worry, your credit is associated with your original booking and not just your email address. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Transport and accommodation providers have differing cancellation policies and rules. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Yes, and this depends on the airline's policy. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. The airline will determine eligibility requirements for your companion prior to your purchase. We cannot issue a refund for you if the airline policy does not allow it. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Tuition and Fees Refund Policy. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Airlines can change the price of airfare very frequently based on a multitude of factors. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. On the ticket, they have a link to go to the website of the airline. How do I book seat assignments and meal requests? The lead-named traveller must provide written notification. If you don't see a credit that you think should be there, give us a call. It is the responsibility solely of the hotel to deduct the discount upon your arrival. +1 617 321 3281 if you booked online through our website. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Are the prices I see on your site in U.S. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. It is your responsibility to ensure you have the proper visas/documents. For all online air bookings, full payment is required at the time of purchase. Additionally, a small number of itineraries do need to be booked via an agent. Bottom Line. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. The name on the credit card can be different than the name of the traveler. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Issuing Refunds to Credit and Debit Cards - Stanford University We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). And ICYMI, you dont have to be a student to book on StudentUniverse! Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Without this, you can be denied boarding. Please reconfirm your flights at least 24 hours prior to departure. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Student universe uses tripmate for their insurance policies and they're a complete scam. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. We accept most major debit and credit cards. Some tickets also may have multiple airlines. Most airline tickets do allow changes for a fee, plus any difference in fare. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Yes! All refunds will be delayed until the situation stabilizes. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Take advantage of our promo codes and special offers to save even more. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. We will advise you of the carrier operating each flight in your itinerary. Please read these Booking Conditions carefully. How do I change or cancel my flight ticket? Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. You must notify your consultant of your payment once it has been made. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. period of more than twenty-four hours or include overnight accommodation. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Studentuniverse Refund Policy Promo Code : r/DiscountSuave We are not obliged to accept your order and may, at our discretion, decline the order. Your travel credit and expiration date can be found in My Wallet. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Second, they do not specify the baggage allowance on their e-ticket. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Never miss a flight (deal) again Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. StudentUniverse: Cheap Travel on the App Store Prices are subject to increase prior to the time you make full payment. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Youll be able to use it on StudentUniverse, for flights operated by that airline. Airlines generally do not allow changes to your routing or name changes. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse Sometimes airlines provide us with fares we cannot display online, even to our members. Coronavirus Airline Policies - StudentUniverse Please see your booking confirmation email for details of your booking provider and confirmation reference. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Please ensure you read the credit details and then give us a call when youre ready to book. Additional fees for baggage may apply. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. We advise travellers to retain sufficient local currency to meet these charges. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. You can file an insurance claim through the company and wait to hear from them directly. Change rules and fees can vary tremendously. This table is for informational purposes only. It is entirely at the airlines discretion to provide you with a seat on a later flight. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. When you book with us we will look after you until you arrive home safely from your travels. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Also, current discount deals are available at the link. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Your travel credit is associated with your original booking. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). I had leave revoked in the military and had to cancel my trip. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? How much can I bring? When youre ready to use it, you can check flights on our website to have an idea of what you want. If you do not see a travel credit and believe you have one, please give us a call to confirm. This applies to future travel credit as well. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Most airline tickets do allow changes for a fee, plus any difference in fare. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. StudentUniverse empowers young adults to experience the world with discount travel. We cannot guarantee the accuracy of any ratings set by accommodation providers. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. We will confirm the correct price with you at the time of payment. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. And in case you didnt know, you dont have to be a student to book on StudentUniverse. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. It was officially launched in 2000 and remains a privately-held company. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Prices are not guaranteed until full payment is made. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Studentuniverse Refund Policy Coupon Code can be found at this link. Please ask us to confirm what protection may apply to your booking. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Such recipients may include the overseas travel service providers with whom you seek to make a booking. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Occasionally a travel service provider may have to make changes to your original booking. Please see the chart below to see if your flight is eligible for these rewards. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. StudentUniverse | Better Business Bureau Profile You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Terms of Use | StudentUniverse If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Do not book a roundtrip flight only to use the return portion. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please contact us by phone if you are having technical difficulties on our site. Refund Policy. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Enjoy the discount! If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you.
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